When you make a bug report, please:

  • Review existing bug reports and contribute more information to them
  • Provide precise steps that enable Team Vuo to reproduce the problem on the latest version of Vuo
  • Reduce the complexity of your composition and steps to reproduce the problem
    • Provide the simplest possible composition and steps that cause the problem to happen
    • If possible, remove custom nodes from your composition
  • Attach a crash report or process sample to the bug report
    • In the top of the crash report window, there's a file icon. You can drag this icon to your desktop, to save it in order to attach to your bug report.
      • If you've already closed the crash report window, or if Vuo disappeared without showing a crash report window, you can find crash reports by opening the Console app (in the Applications > Utilities folder), and looking under the User Diagnostic Reports list in the sidebar. Find the crash report for Vuo Editor or VuoCompositionLoader that matches the date and time the crash occurred.
    • If Vuo Editor or your composition hangs, open Activity Monitor, select Vuo Editor or VuoCompositionLoader (it should be red, with the label "Not Responding"), and select View > Sample Process. In the window that appears, click Save…, and attach this file to your bug report.
  • If you're experiencing performance problems, measure the framerate
    • Launch OpenGL Profiler.app — if you don't already have it installed, go to http://developer.apple.com/downloads and download "Graphics Tools"
    • Run your composition
    • In OpenGL Profiler, select "Attach to application", then find your composition in the list and double-click on it
    • In the bottom part of the window, you'll see two "Frame Rate" numbers. Post both numbers on your bug report.