Kewl's picture

Submitted by on

Something I've searched, but couldn't find an answer: every few other times I run Vuo, it looses its activation (and its startup window preference). Is this common?

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Hm, that shouldn't be

jstrecker's picture
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Hm, that shouldn't be happening. One other person has reported the problem so far, but we need more information to solve it.

If you haven't rebooted for a while, could you try that? Sometimes strange behavior with OS X preferences is fixed by rebooting. But if not...

From our server logs, I see that you've activated Vuo a bunch of times on one computer and once on a different computer. Does the problem only happen on the first computer? If so, any idea what's different about that computer?

Vuo Editor stores its license data using OS X's built-in preferences system for your user account. Do you know of anything unusual about your user account on this system: for example, are you using network authentication or a network home directory? Have you encountered problems with other apps forgetting their preferences?

I rebooted and the problem

Kewl's picture
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I rebooted and the problem seems to be gone. It only happened on a late 2013 MacBook Pro (MacBookPro11,3). The second computer is a late 2012 Mac mini (Macmini6,2). Same OS on both, 10.11.6 beta (15G26a).

By the way, how to remove the activation from a computer?

@Kewl, sorry I missed your

jstrecker's picture
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@Kewl, sorry I missed your question before.

To remove the activation from a computer, go to the folder ~/Library/Preferences, find the file org.vuo.editor.plist, and throw it in the trash.

(The Library folder is hidden. To get to it, in Finder go to Go > Go to Folder… and enter ~/Library .)

Hi,

ayrtbh's picture
Submitted by

Hi,

I have the same problem, every time I launch Vuo it asks me to activate again, not only happens after computer reboot but every time Vuo is launched. And yes it happens on the first computer I activated, by far no problem on second activated computer. The first computer is also a MacMini 2012 running 10.12.6, the second one is a MacBook Air 2014 running 10.13.4

hi Jaymie (Jaymie (@jstrecker

ayrtbh's picture
Submitted by

hi Jaymie (@jstrecker)

thanks for the reply, I'm using macOS 10.12.6 on a MacMini 2012. yes after download I moved Vuo Editor.app to 'Applications' folder. I just made a folder 'Vuo' inside 'Applications' and moved Vuo Editor.app into 'Applications/Vuo/' quit and relaunch Vuo, problem solved! it seems 'move it to a different folder' fixed it. thanks for the help!

Yes, we are aware that

jmcc's picture
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Yes, we are aware that license keys become out-of-date with each release, and we have license key improvements on our to-do list. It's something we'll be looking at as we update the website to a newer Content Management System (now Drupal 7). In the meantime, we've extended the license keys so (after the next time you activate Vuo Pro) you shouldn't need to reactivate when installing updates over the next year.